FAQ contents:

Accounts
Can I add or remove additional features?
Can I cancel my account?
Can I upgrade or downgrade my package?

General
Can I make comments on your quality of services?

Sales
Do I need a domain name to host my site with you?
Do I need to live in the UK to use your services?
Do you offer a trial period or money back guarantee?
Do you offer shell or telnet access?
How long will it take to set up my account?
What is your policy on `warez` and multimedia files etc?

Technical
I updated my nameserver settings, but my domain name isn't working! What do I do?
I uploaded my site, but I still see the welcome page!